Terms of Service

Dispatch monitors public sources for changes concerning individuals and organizations your organization identifies to us, and delivers what it finds through the application and a weekly digest email.

The Brief is a research dossier on one named subject, assembled from public sources and delivered inside the application.

Both are research aids built on public records and public web sources. Neither is a wealth screen, a credit report, a background check, or a consumer report.

Our output is generated by automated systems, including large language models, working over public sources. Every published claim carries a citation to the source it came from, and claims we cannot trace to a source are dropped rather than published. That process reduces error. It does not eliminate it.

We do not warrant that any claim, identification, valuation, or inference is accurate, complete, or current. Identity resolution is probabilistic: we take reasonable steps to confirm that a public signal concerns the individual you asked about, and we label results as unconfirmed where that confidence is low, but a mistaken identification remains possible.

You are responsible for verifying any claim before acting on it. Do not treat our output as the sole basis for a solicitation, a public statement, a personnel decision, or any communication with or about a research subject. Every claim links to its source so you can check it.

Accounts belong to an organization. You are responsible for the security of your credentials, for the actions of everyone you invite to your organization, and for keeping your account contact details current.

You must be at least 18 years old and using the services for your organization’s business purposes. We do not offer the services to consumers for personal use.

Pricing, billing, renewal, cancellation, refunds, and the terms of the free Brief offer are set out on the billing policies page, which forms part of these terms.

The prospect records, CRM fields, and other material your organization sends us remain yours. We call this Customer Data. You grant us the rights necessary to host, process, and analyze it in order to provide the services, and for no other purpose.

You are responsible for having the right to send us the Customer Data you send, and for the accuracy of it. The acceptable use policy sets out what you must not send us, and forms part of these terms.

We do not sell Customer Data, share it with advertisers or data brokers, or use it to train our own models. Our vendors are listed on the sub-processors page. We never contact or solicit the individuals your organization asks us to research.

How we handle personal information, for both your staff and the subjects of our research, is described in the privacy policy. Where your organization needs a signed data processing agreement, write to support@benefactorintelligence.com and we will provide one.

The application, its underlying software, our research methodology, our prompts and pipelines, and everything else we bring to the services remain ours. These terms grant you a non-exclusive, non-transferable right to use the services during your subscription, and nothing more.

Alerts, events, and Briefs generated for your organization are yours to use internally and to retain after your subscription ends. You may not resell them, publish them as a commercial product, or provide them to third parties as a research service.

You may not copy, reverse engineer, or attempt to derive the source code of the services, nor use automated means to extract data from the application beyond the features we provide.

Each of us may learn confidential information about the other. Each of us will protect the other’s confidential information with at least the care we use for our own, and will use it only to perform under these terms. This does not apply to information that is public through no fault of the recipient, was already known to the recipient, or is required to be disclosed by law.

These terms run from the day you create an account until your subscription ends and any outstanding fees are paid.

You may cancel at any time, on the terms described in the billing policies.

We may suspend or terminate an account that breaches the acceptable use policy, that has an unpaid balance, or where continued service would expose us to legal risk. Where the circumstances allow it, we will tell you first and give you a chance to fix the problem.

After termination you keep read access to work already generated for your organization. On written request we will delete your Customer Data from active systems within 30 days and confirm in writing that we have done so. Backup copies expire on their own schedule thereafter.

The services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the services will be uninterrupted or error free, that any particular signal will be found, or that any result will produce a gift, a meeting, or any other outcome. Much of what we monitor depends on third-party sources and vendors whose availability and coverage we do not control.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost goodwill, even if advised that such damages were possible.

Our total liability arising out of or relating to these terms is limited to the amount your organization paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for willful misconduct.

You will defend and indemnify us against third-party claims arising from Customer Data you sent us that you did not have the right to send, from your breach of the acceptable use policy, or from your use of our output in a way these terms prohibit.

We will defend and indemnify you against third-party claims that the services, used as permitted here, infringe that party’s intellectual property rights.

We may update these terms. For a material change we will give notice by email to the account contact, or in the application, at least 30 days before it takes effect. Continuing to use the services after that date means you accept the updated terms. The date at the top of this page shows the current version.

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. The state and federal courts located in Mecklenburg County, North Carolina have exclusive jurisdiction over any dispute, and both parties consent to venue there.

These terms, together with the billing policies, acceptable use policy, and privacy policy, are the entire agreement between us on this subject, and replace any earlier understanding. If a provision is found unenforceable, the rest stays in force. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor in a merger or sale of substantially all our assets.

Benefactor Intelligence LLC
11300 Lawyers Rd, Ste J #1266
Mint Hill, NC 28227

support@benefactorintelligence.com